Faqs

Q: Is ordering online secure?

A: Yes, absolutely. We prioritize your privacy and the security of your information during every step of the ordering process. All data provided is handled with strict confidentiality and is accessible only to authorized personnel. Our team is continuously trained on the latest security and privacy practices to ensure your safety. If you have any further concerns about online security with Daraz Carts, feel free to contact us at support@darazcarts.com.

Q: How do I place an order?

A: Placing an order with Daraz Carts is easy:

1. Select the product you wish to buy.
2. Click the “Add to Cart” button.
3. Add more products to your cart by repeating the process for other items.
4. Once ready, click on “Cart” in the menu bar.
5. Scroll down and click “Proceed to Checkout”.
6. Fill in the billing details and review your order, including the total cost.
7. Click “Place Order” at the bottom of the form.

You will receive a confirmation email with your order details. All orders are delivered via Cash on Delivery (COD).

Q: How can I cancel my order?

A: To cancel an order:

• Log in to your account and cancel directly from your order history.
• Guest users can call our helpline during business hours for cancellation assistance.
• Orders can also be canceled during the final confirmation call.

Q: What is your returns policy?

A: Please visit our “Returns Policy” page for detailed information on returns and exchanges.

Q: What is your refund policy?

A: Refund details are available on our “Refund Policy” page.

Q: What is your shipping cost?

A: Shipping is completely free! Enjoy Rs. 0/- shipping costs on all orders.

Q: Which courier services do you use for shipping?

A: We partner with trusted courier services, including M&P, TCS, and Leopards Courier Services, to ensure reliable delivery.

Q: How long does delivery take?

A: Orders are delivered within 2–3 working days after confirmation.

Q: How can I order an out-of-stock product?

A: You can pre-order out-of-stock items by contacting us via phone or email. Our team will assist you in reserving your desired product.